Directed implementation for the Retirement Systems Division, improving service for more than 300,000 state members. 

• Led the full RFP process — hired a Business Analyst, directed requirements gathering, and authored the statewide solicitation.
  
  

• Served on the Evaluation Committee — reviewed vendor submissions, facilitated vendor interviews, and ensured alignment with state IT standards.
  
  

• Collaborated with Procurement and Legal Teams — refined contractual language, including foreign vendor compliance and data security clauses.
  
  

• Managed Vendor Coordination — worked directly with Hyland Project Managers, overseeing the migration of over 5+ million records to the new OnBase system.
  
  

• Directed Internal IT Efforts — coordinated NCDST infrastructure team for server build, configuration, and system testing.
  
  

• Led Data Migration & Process Automation — streamlined workflows and established new digital retention procedures.
  
  

• Facilitated Weekly Project Governance Meetings — aligned vendor milestones, internal testing, and risk mitigation strategies.
  
  

• Successfully Delivered System Implementation — transitioned to Training and User Acceptance Testing (UAT), preparing staff for full adoption.

*Professional Reference Provided

Implemented a statewide system for the Department of Agriculture and Environmental Quality for the State of North Carolina Nurseries. 

• Deployed WebSphere application servers and configured environments using .WAR files for seamless deployment.
  
  

• Collaborated with vendor teams through Sandbox, Test, and Production environments to validate functionality and performance.
  
  

• Partnered with internal AGR staff to create customized reports, manage file-share permissions, and support ongoing licensing operations.
  
  

• Supported the annual Nursery License and Permitting cycle, ensuring continuity during migration and system testing.
  
  

• Performed vendor evaluations and risk assessments, ensuring all contractual deliverables and compliance standards were met.

Delivered statewide testing and implementation for the SEEK web-based system, an innovative platform supporting 80,000+ children through childcare providers across all 100 North Carolina counties. 

• Led a software testing team performing comprehensive User Acceptance Testing (UAT) to ensure functionality and accuracy across statewide operations.
  
  

• Facilitated daily conference calls with stakeholders and senior executives to review testing results, track progress, and identify risks.
  
  

• Maintained testing schedules and milestones, ensuring all deliverables were completed on time and aligned with the project release plan.
  
  

• Mitigated project risks proactively, coordinating between development teams and state leadership to maintain quality and performance standards.

*Professional Reference Provided

Designed and developed a specialized Human Resources Management System (HRMS) for the Department of Public Instruction, supporting 115 Local Education Agencies (LEAs) statewide. Engineered and maintained a client-based reporting tool, performing analysis, coding, enhancements, and testing for continuous improvement.

• Led full software development lifecycle, coordinating design, development, testing, and deployment of customized HR applications.
  
  

• Provided expert technical and project leadership, ensuring alignment between state HR policies and system functionality.
  
  

• Delivered personalized support to over 100 end-users, resolving issues, refining reports, and optimizing system performance.
  
  

• Designed and conducted statewide training, including presentations at the annual HRMS Conference and monthly user sessions.